Non-Compliance

Customer Service (Part 1)

Lesson Objective:

This course is designed to give the learner a hands-on knowledge of Lasco Financial Services customer service policies and practices.

Course content

Lesson Introduction to Customer Service at LFSL

Objectives: Why are we here? This briefly outlines the characteristics that an agent should possess to make them qualified agents of LFSL. What do we want to achieve? This topic outlines the visio...
- Introduction to Customer Service.mp4
- Introduction to Customer Service Quiz
Lesson The Cambio

Objectives: What is a Cambio? This topic defines the term Cambio and outlines important procedures to be followed in the operation of a cambio. What are our obligations as a cambio? This topic fur...
- The Cambio.mp4
- The Cambio Quiz
Lesson Remittances

Objectives: Definition of remittances:This topic defines the term ‘remittance’ and gives a basic knowledge to learners regarding its function. Important aspects of the remittance business:This top...
- Remittances.mp4
- Remittances Quiz
Lesson Loans and Loan Products

Objectives:LFSL Loan Products:This topic outlines the various features and aspects of all LFSL’s loan products.
- Loans and Loan Products.mp4
- Loans and Loan Products Quiz
Lesson Obligations of a Teller/Agent and Important Regulations

Objectives: AML and KYC Policies:This topic briefly overviews important regulations and concepts related to KYC and AML policies to. Escalations:This topic outlines how, and under what circum...
- Obligations of a Teller or Agent and Important Regulations.mp4
- Obligations of a Teller/Agent and Important Regulations Quiz